Order and contract terms

Juhani Mutka Oy (hereinafter online store) sells products to Retailers in Finland and abroad. We reserve the right to change delivery terms and prices. Product prices do not include VAT.

E-commerce contact information
Email: tilaus@mutka.fi
Phone: 0400-664662
Postal address: Svantentie 7, 63400 Alavus As

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent in the e-commerce checkout function. The order placed will be invoiced separately. By placing an order, you accept these delivery terms, product prices and any delivery costs associated with the order. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The ordered products and the price appear in the order confirmation.

Orders placed will be invoiced separately.

Orders are mailed on weekdays. Delivery time for products delivered from stock is usually 3-5 business days. If the products to be delivered are custom-made products, the delivery time is usually 1-3 weeks. Delivery costs depend on the chosen delivery method, possible additional services, the weight and size of the order.

If the product is lost or damaged during delivery, this must be reported immediately, but within 14 days to the online store. Packages damaged in delivery must be reported immediately to the company responsible for delivery.

If you want to return or exchange products, first contact the online store and ask for return instructions.

Order cancellation, liability for errors and complaints
If you wish to cancel your order before delivery, please contact us by email.